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Application Support Programs
Free Web-based support including a searchable Knowledge
Base with the most frequently asked questions is available to all
users. Additionally, technical support is provided free of charge
for 60 days from the date of your software purchase. If you would like
to receive product upgrade protection and ongoing technical support
after the 60-day complimentary period, JPL Technical Solutions offers
the following programs to aid in your professional development and help
you get the most out of your investment.
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Priority Support and Free
Upgrades
This all-inclusive maintenance and support program
includes free product upgrades and live technical support for a 12-month
period. For enterprise licensing and program pricing, please contact
our Sales Team at sales@jpltech.com.
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Per Incident Support
If you prefer to receive technical support on a per
incident basis, JPL Technical Solutions offers a fixed rate of $175 per
hour. An incident is defined as a single question and its
entire resolution pertaining to the use of our software products. Simply
contact our support department at support@jpltech.com for assistance.
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Limitations on Technical Support
While we are happy to support your usage of our
products and will help in overcoming any difficulties you may encounter,
technical support does not entail coding, training, scripting,
development or any other issues not directly related to the workings of
our software.
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* The support information listed on this page only pertains to support needed for packaged application
sales. Support needed for other services including custom application development follows the terms as
enclosed in your contract
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