JPL Technical Solutions

Application Support Programs
Free Web-based support including a searchable Knowledge Base with the most frequently asked questions is available to all users. Additionally, email technical support is provided free of charge for 60 days from the date of your software purchase. If you would like to receive product upgrade protection and ongoing technical support after the 60-day complimentary period, or if you prefer live phone-based technical support, JPL Technical Solutions offers the following programs to aid in your professional development and help you get the most out of your investment.

Priority Support and Free Upgrades
This all-inclusive maintenance and support program includes free product upgrades and live technical support for a 12-month period and may be purchased via our Online Store by selecting the product that you are interested in. For enterprise licensing and program pricing, please contact our Sales Team at sales@jpltech.com.

Per Incident Support
If you prefer to receive technical support on a per incident basis, JPL Technical Solutions offers a fixed rate of $150 per hour. An incident is defined as a single question and its entire resolution pertaining to the use of our software products. Simply contact our support department at support@jpltech.com for assistance.

Limitations on Technical Support
While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, technical support does not entail coding, training, scripting, development or any other issues not directly related to the workings of our software.

MISCELLANEOUS TOOLS